Return & Exchange Policy
Commercial Product Return Policy/Satisfaction Guarantee:
This guarantee is only extended to the original purchaser and cannot be exercised in a
malicious or anti-competitive manner (malicious or anti-competitive manner to be
determined solely by GrinOn Industries). Purchaser must follow all manufacturer
maintenance, operation, implementation, and cleaning guidelines. In the event the
purchaser is dissatised, GrinOn Industries will advise customer to remedy anything causing
dissatisfaction. Purchaser may only exercise the rights expressed here if dissatisfaction has
previously been expressed to GrinOn Industries and the purchaser has implemented
remedies under advisement from GrinOn Industries, without success. Under this policy
GrinOn Industries will refund the full purchase price of the dispensing equipment (cups,
shipping, and installation costs not included), and will not be held liable for any costs or
damages, including and not limited to damages to person or property incurred in the
original installation of the system, removal of the system for return, purchase or installation
of replacement equipment, reliance, or shipping of the returned product. Products being
refunded must be returned to GrinOn Industries before a refund will be issued. Any
damaged or missing components will be subtracted from the refund to the purchaser.
Refund is to be paid within 90 days of receiving returned product. The term of this
agreement is one year from date equipment is shipped from GrinOn Industries. This
agreement does not extend to any custom products or Bottoms Up Cups. This guarantee is
only valid with the original purchaser or user if purchased through an authorized dealer and
is non-transferrable. We reserve the right to change or modify the terms of this policy at our
discretion without notifying the customer. This guarantee is only valid for customers within
the United States and Canada. This guarantee shall be construed and enforced in
accordance with the laws of the State of Indiana.
Home Unit Return Policy:All returns or exchanges must first be authorized by GrinOn Industries. For information regarding returns or exchanges please contact HomeUnit@BottomsUpBeer.com
If approved, returned items must be shipped within seven days of receipt, be unused, and be shipped in the original packaging. Customers are responsible for all shipping charges. All orders filled correctly are subject to a minimum 20% handling and restocking charge.
In the event of manufacturer defects GrinOn Industries will exchange products/parts up to 15 days after receipt, with approval. Defective product must be shipped back to GrinOn Industries, at the expense of the customer. GrinOn Industries reserves the right to refuse exchanges of products/parts that are suspected to be defective due to mistakes, misuse, mishandling, or damage caused by the buyer.
GrinOn Industries7649 Winton DriveIndianapolis, IN 46268